Frequently Asked Questions
What makes Toraja Mountain Coffee so special?
Unlike the widely available Indonesian Sumatran coffee, our coffee’s uniqueness comes from the region it’s grown in and the people it’s grown by. Entirely remote, it takes almost 3-days (36 hours) worth of travel from the United States just to reach the farms and villages where our beans grow. And getting it isn’t easy. Our coffee beans grow in areas where they have to be transported down narrow mountain paths accessible only by motorbike or water buffalo.
What brewing methods do you recommend?
Ultimately, it's up to you. However, we recommend different brewing methods for each of our coffees. For example: Sapan it fantastic as a pour over. You can find the recommended brewing methods on each of the product detail pages on our website.
Is your coffee diet friendly?.(ie: Gluten free, Vegan, etc.)
All of our coffees are naturally vegan and gluten free, making them keto and paleo-friendly.
Do you offer decaf options?
At this time we do not offer any decaf options for our coffee. However, the way our coffee is grown, processed and roasted creates a brew that isn’t too heavily caffeinated allowing you to enjoy our coffee at any time of the day without feeling jittery.
What shipping options do you currently offer?
We ship with UPS and the United States Postal Service, offering standard and expedited shipping.
What countries do you currently ship to?
Currently, we ship to the United States only including Alaska and Hawaii.
What if there is a problem with my order?
If there is any problem with your order after you receive it, please contact us at firstname.lastname@example.org and reference your order number. One of our team members will respond within 24 hours to help resolve the issue.
What is your refund policy?
Should you be unhappy with our coffee in any way please contact us at email@example.com with your order number to initiate the refund process.
What is your return policy?
You may return any sealed / unopened product to us. A refund, minus the cost of shipping, will be issued for all returned products once we receive notification that the items have been shipped back to us.